You Heard the Words…but Did You Miss the Message? Active Listening for Leaders

You Heard the Words…but Did You Miss the Message? Active Listening for Leaders

TCI: TCI-D9QEEQQS

Provider: Justice Clearinghouse

Justice Clearinghouse webinar: You Heard the Words…but Did You Miss the Message? Active Listening for Leaders. Most managers do not intend to make employees feel unheard. But in fast-paced, high-stress workplaces, leaders can become so focused on solving problems and managing operations that they stop truly listening to the humans standing in front of them. In this candid and practical discussion, Diana Knapp explores why active listening is harder than most leaders realize, how supervisors unintentionally shut down communication, and what leaders can do to build more trust, connection,